12th March 2020
Covid-19 Coronavirus outbreak.
Rochcare are committed to ensuring that we keep all of the people we support, visitors and staff as safe as possible. Therefore, in the interim in our care homes, as a preventative measure we are asking visitors, including family members and friends, to minimise visits to essential visits only until further notice.
Community Careline will continue to support their customers within the community and are working closely with the Local Authority on a daily basis to ensure the correct guidelines are followed.
The UK remains in the containment phase of tracing coronavirus cases to prevent it spreading in the community.
We have not taken this decision lightly, and we appreciate that this may cause some discomfort, but feel that this is a necessary step to take.
If there is a situation that requires a non-routine visit we would ask that you discuss this with the Manager of the home prior to your visit via the telephone, to ensure that the appropriate precautionary measures are taken to limit any potential risk.
In addition, we are limiting visits overall, and visits from the local community and all external entertainment are cancelled for the foreseeable future.
We will be implementing other methods of communication including skype video calls and telephone calls so you can still keep in contact with your loved ones during this difficult period.
Our staff will do all they can to ensure that life in our care homes remain as comfortable and sociable as possible.
We will still ensure that vital medical visits are made, and will be sure that only visitors who are not displaying symptoms can enter our homes, and that they wash their hands upon entering. They may also be asked to complete a Health and travel declaration.
We would really appreciate your support with these measures, and please be reassured that we are closely following and complying with the Public Health authorities to ensure that we keep our residents safe, and that our staff are supported to continue to deliver great care.
In the unfortunate situation that we do have a case in our care homes we will need to stop all visiting completely and will inform you accordingly.
If you have any questions, please do not hesitate to contact your Registered Manager.
If you wish to view one of our homes please contact the home managers or alternatively contact our Area Manger, Lin Spencer.
Lin can be contacted via email: firstname.lastname@example.org or call 07925120973
Thank you in advance for your patience and co-operation.