Frequently Asked Questions

If you have any questions, we might already have the answer! Take a look at some of the most common questions we receive and whether they might answer any burning questions you might have!

How will you keep my loved one safe?

We have a highly trained staff with years of experience. Our team undertakes regular training and safeguarding checks to ensure we’re always in line with care regulations and standards. All of our homes have CCTV cameras and secure doors to provide peace of mind.

What if my loved one wants privacy?

Privacy is always respected, and we understand that sometimes people prefer their own company. As such we always offer enough space to allow people to live their lives, whilst remaining close enough on hand to offer support when needed.

Residents can choose to spend as much time in their room as they wish. Our staff have been trained to treat people with dignity and to respect their privacy always.

What are your visiting hours?

When you visit family, you don’t set visiting times. Our homes are always open to visitors! Friends and family are welcome to pop in at any time to see their loved ones and come have a cup of tea in any of our lounges or communal areas. Our residents ultimately decide though, they get to say who they see, when they see them, and where they go. It’s their life, their choice and their decision!

Can I take my loved one out?

Absolutely! We encourage all families to spend time in and out of the home, but we know it’s not always possible. That’s why we’ll always invite your loved ones to join us in our extensive activity programme. All we need is a bit of advance notice and an anticipated return time, so we can be sure there aren’t any medical reasons which could affect your loved one’s excursion.

Who will help my loved one?

Our staff are available 24 hours a day, 7 days a week. As part of moving in, we’ll work with you to determine your needs to ensure that the care we provide is perfectly tailored to you. This can be assistance with washing, dressing and bathing but can extend to other elements like eating, drinking, mobility or personal care.

Each room has a call-bell system to alert staff should you ever need assistance. Our flexible and responsive care will ensure that your loved one is always supported during their stay.

Can I bring my own furniture / decorate my own room?

We always encourage putting your personal stamp on your rooms and bring in items that make you feel more at home. Every Rochcare bedroom is fully furnished with a single bed, flat screen TV, armchair, wardrobe, chest of drawers and nightstand. If you are wanting to bring in additional or larger furniture, please check with us so we can do our best to accommodate you. Please note, we do require all furniture that is brought into the home to be removed at the end of the occupancy.

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